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Help Suddenly Getting Errors With Video Uploading!!

Discussion in 'Helps & Supports' started by zoldos, Sep 4, 2016.

  1. zoldos

    zoldos Authorized Member Authorized

    My server runs Ubunto 14.04 with Apache 2 and PHP 7.0.9. I suddenly started getting this error on video uploads. I already increased "Max Execution Time", and all the usual php.ini settings and it still doesn't work. This is a snippet from my server error log:

    Code:
    [Sun Sep 04 21:22:24.677950 2016] [fcgid:warn] [pid 19633] (32)Broken pipe: [client 217.254.73.151:52826] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://thetorturedsoul.net/index.php
[Sun Sep 04 21:29:36.493963 2016] [fcgid:warn] [pid 19669] (70008)Partial results are valid but processing is incomplete: [client 170.253.208.156:49517] mod_fcgid: can't get data from http client, referer: https://thetorturedsoul.net/index.php?gallery/albums/stuff-i-like.282/add-video
    Thanks!
     
    zoldos, Sep 4, 2016
    #1
  2. sonnb

    sonnb Administrator Staff Member

    Hello,

    Since this error appears, can the video be uploaded?
     
    sonnb, Sep 7, 2016
    #2
  3. sonnb

    sonnb Administrator Staff Member

    It seems only happen for the large video files?
     
    sonnb, Sep 7, 2016
    #3
  4. sonnb

    sonnb Administrator Staff Member

    Do you know if this happens on the user's PC or mobile upload?
     
    sonnb, Sep 7, 2016
    #4
  5. sonnb

    sonnb Administrator Staff Member

    sonnb, Sep 7, 2016
    #5
  6. zoldos

    zoldos Authorized Member Authorized

    It happened on a 12MB video and on up to higher sizes. I added this to PHP7's php.ini file:
    FcgidMaxRequestLen = 10485760
    and restarted Apache. But I still get this (on the front end): "There was an error uploading your file", with no XF server side errors.
     
    Last edited: Sep 7, 2016
    zoldos, Sep 7, 2016
    #6
  7. sonnb

    sonnb Administrator Staff Member

    Unfortunately 10485760 is around 10MB only. You should try to increase it more.
     
    sonnb, Sep 8, 2016
    #7
  8. zoldos

    zoldos Authorized Member Authorized

    I changed it to 104857600 and still get the error. I also tried changing "FcgidMaxRequestLen = 104857600" to "MaxRequestLen = 104857600" and restarted my Apache server both times. Same error. :(

    I did notice that MaxRequestLen = 104857600 is NOT shown in phpinfo(); yet IS inside php.ini and that is indeed the PHP config file that is loaded....

    :(
     
    zoldos, Sep 8, 2016
    #8
  9. sonnb

    sonnb Administrator Staff Member

    Then probably the configured values are not being loaded. This could be the issue?
     
    sonnb, Sep 9, 2016
    #9
  10. zoldos

    zoldos Authorized Member Authorized

    Where in the Ubunto file system can I change that?
     
    zoldos, Sep 9, 2016
    #10
  11. sonnb

    sonnb Administrator Staff Member

    sonnb, Sep 10, 2016
    #11
  12. zoldos

    zoldos Authorized Member Authorized

    I'm using Ubunto 14.04. I didn't see anything in php.ini referring to mod_unixd :(
     
    zoldos, Sep 10, 2016
    #12
  13. sonnb

    sonnb Administrator Staff Member

    Before this issue happens, do you have any change on the system?
     
    sonnb, Sep 10, 2016
    #13
  14. zoldos

    zoldos Authorized Member Authorized

    I didn't. I moved my host from dedicated to VPS from the same company, and video uploading worked great, then a few weeks later it just stopped working. Very odd! :(
     
    zoldos, Sep 10, 2016
    #14
  15. sonnb

    sonnb Administrator Staff Member

    Since large videos cannot be uploaded, it mostly related to the request length, post max size which you did not changed since the last move. I suggest you to: Try upload big attachment (12MB for instance). If you cannot then you should contact the VPS support if they can do some check for you on the configuration.
     
    sonnb, Sep 11, 2016
    #15
  16. zoldos

    zoldos Authorized Member Authorized

    Okay thanks for the help! :D
     
    zoldos, Sep 11, 2016
    #16
  17. zoldos

    zoldos Authorized Member Authorized

    Fixed it. Turns out ffmpeg got removed on accident. lol
     
    zoldos, Sep 24, 2016
    #17
    sonnb likes this.

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